So, I still don’t have my MacBook, but I think I’m making progress. Way too slowly. See this post for the start of the story.
The original delivery date was yesterday, April 16. the status in the UPS app hasn’t changed:
I still haven’t figurerd out how to get a human being on the phone at UPS.
So I just called Apple to see if there was something they could do. Took me about 30 seconds to get a very nice agent on the phone. Once he had all my info and had confirmed my identity he dug into the issue.
He told me that since the original delivery wasn’t scheduled until yesterday, April 16th, Apple is required to give UPS 72 hours to get it here. If I don’t receive it by endo of business on Friday the 19th I can contact Apple and they’ll ship me a replacement.
This is what I call customer servce, UPS, you could learn from this,
In the meantime I’ve submited a claim with UPS, and I will also drive to their locaal shipping facility in Aliso Viejo to talk to a human being. I’lll try to be nice. Not their fault they work for a company that doesn’t care about their customers.
Ideally something will break loose in the next two days so I don’t have to wait for another shipment of a laptop I’ve already started paying for and don’t have the use of.
I’ll keep everyone posted.
If anyone reading has some kind of in at UPS, an email address or phone number that connects to a human being, please let me know.
Thanks.
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